Processing & Shipping

Processing Time: 

Each item is handmade and mostly in made-to-order fashion. Please allow 4 to 6 weeks of lead time before shipping. The dice you see in the pictures are raw dice and need to be inked, sanded, and polished before shipping. Thank you for your patience! 

Shipping FAQ

How much is shipping?

* Fees may change as depend on USPS postal changes. Holiday Fee increase by $0.50 for US packages, and $3-5 for international. Please understand that it is a fee increase implemented by postal office, not by me.  

Within US: 

Economy $5.50 (  5-7 business days) 

Standard 7.99 ( 3-5 business days) 

Express: $11.99 (1-2 business days) 

International: 

On average (depending on location) it is about $20 to $25. I know, it's so expensive! Unfortunately, shipping internationally from US is just darn expensive. I feel sorry, but money is not going into my pocket. 

If the website calculated an insane amount for your shipping (like over US $30) just message me. I can check into it for you to make sure it's accurate. I can refund you extra shipping if needed. I am looking at solutions that might work better for international buyers. Stay tuned!

International package takes up to 2-4 weeks to deliver depending on location. 

Tracking is included. 

My item says it is shipped, but tracking has not started after a couple of days?

I ship the packages when within 24 hours of creating the label. However, sometimes the post office employee does not scan the package properly. I have noticed this especially with my smaller packages. So they won't get scanned until they reach the next facility. I would give about 3-5 days, if tracking still doesn't show, please reach out to me. I will try to figure out what's going on. For holiday seasons, this happens more frequently. Don't hesitate to reach out. 

I still haven't received my product after xx days. Is it lost?

If you have received a notification that the order is shipped, but haven't received it after 2 weeks for US or 3 weeks for international, please check the tracking status and notify me. There are several common reasons:

1. Address is wrong, it's being returned to sender
2. International orders are held at custom
3. Holiday season postal delays

Please track the status of your shipping and if there is a issue with postal office, I will definitely try everything I can to help out.

My order shows as "delivered," but it's not in my mailbox! 
If your order shows delivered, but not in your mailbox, please allow time to:

- check around your residence to see if it is somewhere unexpected (front door, porch, etc)

- it may have been delivered to your neighbor, allow a couple days for them to return it to you.

If nothing after 2 days, I would contact your local postal office and report missing mail. Contact me too to let me know.